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The Education and Professional Development Department at IAAP Headquarters now offers selected training programs to members at no charge in electronic format. Programs are set up for you or a chapter member to facilitate. These programs are 1 to 2 hours in length and may be used as IAAP chapter activities or presented by IAAP members at their companies. You’ll receive: program description and step-by-step instructions; equipment requirements; a complete script or detailed notes; and handout masters.
Please limit your request to one selection per month. To request a presentation, send e-mail request with your title selection from the list below to education@iaap-hq.org.
To request recertification points for the education program, please complete a Recertification Program Application and submit to certification@iaap-hq.org at least 2 weeks prior to the event.
The following programs are available:
Succession Planning (1 hr)
Author: Mary Ramsay-Drow
Every day of our lives, in some way or another, we experience the opportunity to lead or to follow. In order for each of us to be successful in our professional and personal lives, it is essential that we are able to recognize the qualities of a good leader to be an active contributing member of the team, and to know when to lead and when to follow.
Succession planning is a process to help define who our future leaders are and how to help them reach their fullest potential, through leadership training, succession planning and mentoring, which will help us establish a solid leadership foundation for the future.
This session will:
- Provide an overview of the indispensable qualities of leaders and what individuals can do to cultivate those qualities.
- Analyze succession planning steps to lay the foundation for the future of your chapter or division.
- Discuss mentoring as a tool for leaders to use as part of the succession planning process.
Success By Design: Your Professional Skills Portfolio (2 hrs.)
Author - Susan Fenner PhD
In today’s marketplace, you must continually prove your value. Learn how to showcase skills you’ve developed in IAAP by incorporating them into your own Professional Skills Portfolio. Reword your accomplishments and volunteer experiences to highlight workplace attributes that spell recognition, promotion, and increased responsibilities. Discover the buzzwords that grab the attention of employers and learn better ways to entice members to volunteer for IAAP responsibilities.
Participants will:
- Gain insight into how they can benefit, personally and professionally, from involvement in IAAP, to get training not available on the job.
- Discover that accepting challenging roles in IAAP will pay off in skill development and competing in today’s ever-changing workplace.
- Experience opportunities to examine wording typically used by chapters and divisions to recruit volunteers and analyze why it’s not working as expected.
- Learn how to reframe volunteer job descriptions to emphasize skill benefits for members and their employers that translate into professional recognition.
- Leave with a plan for highlighting the skills already developed through IAAP and a course of action for getting the skills still needed.
Business Etiquette For The Business Professional (1.5 hrs.)
Author - Susan Fenner PhD
Today’s administrative professional is being asked to assume new roles in the workplace. Along with this increased responsibility comes the need to acquire new behaviors and to demonstrate proper business etiquette in various social situations.
Actual demonstrations of business scenarios will provide the audience with opportunities to critique the protocol, manners, and social conventions in four settings. Test your current knowledge of business etiquette and brush up on the changes that have evolved as the workforce becomes more diverse.
This workshop will prepare you for those occasions when you are asked to conduct business in social settings outside the office environment, participate in interviews that affect hiring decisions, and effectively function in team decision making
We’ve Got To Stop Meeting Like This (1.5 hrs.)
Author - Susan Fenner PhD
The new administrative skill being required by employers is the ability to facilitate progress in work teams. Admin staff no longer just prepares agendas from rough copy or merely sends out meeting announcements with attachments for their executives. They are being asked to actively participate in work teams and demonstrate good facilitation skills to create group affinity, focus the group on outcomes, negotiate the group through inevitable conflicts, and lead the group to consensus decision making.
Learn what can go awry when groups are not prepared to function on a team basis. Gain valuable facilitation skills that you can use – in your company or within IAAP.
Communication Across Generations (1.5 hrs.)
Author - Susan Fenner PhD
Due to medical breakthroughs and an emphasis on healthy living, it is not uncommon for seniors to remain active and involved well into their 80s and 90s. Youngsters begin their education much earlier, studying what used to be college-level subjects, and can actually demonstrate computer literacy before they graduate from middle school. The sandwich generation may have multiple dependents living under one roof and be stretched to meet the needs of toddlers, adolescents, mid-lifers, and septuagenarians. Many employees report to supervisors half their age; Gen Xers may find their career paths thwarted by all the Baby Boomers occupying upper-level positions.
While communicating across generations has never been easy, it is becoming more difficult today as the number of generations involved increases and there is more of a need for co-dependency to get the results we want – whether at home, at work, or in the community.
This session will look at the value systems of generations and explain the driving forces that shape their beliefs and motivations. Exercises will provide insight into each group’s thinking process, teach participants successful techniques for communicating across groups, and will focus on the unique contributions that each brings to the work team.
Market Like A Pro (1.5 hrs.)
Author - Susan Fenner PhD
At some time in our lives, we will all be called upon to display effective marketing skills. For some of us, it may be selling ourselves to a potential employer by creating a dynamic, all-telling resume. For others, we may be asked to develop eye-catching promotional pieces to highlight a new product or service provided by our companies or associations. And all of us, at some time or another, will have to present an idea to a group of individuals to try and gain their acceptance and support for a specific endeavor. The ultimate success or failure of each of these scenarios depends upon how well we position the vitae, items, or concept.
This workshop will provide participants with time-proven methods for reaching audiences and getting them to embark upon a specified course of action – to hire, perform, buy, enroll, or volunteer. Interactive exercises will provide attendees with hands-on experiences to get targeted groups to say “yes.” The information provided will be useful for participants to obtain buy-in in the workplace, at home, and in volunteer settings. Lots of take-home ideas and sure-fire suggestions will be provided that will help you sell yourself, your company’s products and services, and IAAP as a top-notch professional association.
People Reading: The Vital Role That Active Listening Play In Effective Communication (1.5 hrs.)
Author - Susan Fenner PhD
In today’s fast-paced and highly communicative business world, admins must interact with execs, customers and clients, colleagues, vendors, and virtual teammates via cell phones, faxes, e-mail, teleconferences, and face-to-face encounters in both real and cyber time. Customers can be wooed or shooed; execs impressed or distressed; teammates buoyed or annoyed. It all depends on you and how well you listen, really listen, each time you interface with another individual.
This interactive workshop will improve your listening skills by:
- Assessing your present listening quotient (LQ).
- Describing the communication process and the role that active listening plays.
- Pointing out the most common barriers to effective listening.
- Perfecting your ability to be empathetic, and feel the message, as well as hear it.
- Discussing proven techniques for enhancing your listening LQ.
- Examining what you can do to keep the conversation going.
- Helping you to decide when to use silence, when to ask questions – and what kind.
- Providing tips for sending a message of care and concern by using appropriate body signals.
- Exploring universal conversation stoppers and what they do to maim healthy interactions.
- Giving attendees opportunities to experience and improve their communication responses through role play and active group participation.
Learn how to become an exceptional communicator by fine-tuning your listening skills and engaging others. Become the empathetic listener who is noted for bringing out the best in others, and in the process, developing the best in yourself.
The Land Of Ah’s: Storytelling As A Powerful New Business Communications Tool (1.5 hrs.)
Author - Susan Fenner PhD
Whether you are opening a business meeting, interviewing a candidate for a new position, or trying to coach a recalcitrant co-worker, the hottest new technique used in workplaces today is storytelling. It has become a critical tool for communicating on a deeper, more personal level. And by learning the elements of effectively using stories to get your point across, you can sharpen your social skills, make a memorable impression, and get the results you want.
This workshop will:
- Examine the ways in which stories can become powerful intermediaries – better received and more often remembered than traditional information vehicles.
- Open the possibilities as to how stories can be used in your everyday work and home life.
- Offer valuable tips for analyzing your audience and mentally formulating a message that hits the mark.
- Hone your skills for developing a strong story plot, with characters that enliven and enhance the message.
- Suggest proven accoutrements that can bring your story to life and actively engage the audience.
- Provide opportunities for you to demonstrate your storytelling skills and learn from your peers what motivates, inspires, and moves an audience to action.
- Increase your ability to get your point across with humor and sensitivity, by delivering a powerful visual message.
Building Trust (1.5 hrs.)
Author - Susan Fenner PhD
No one can be successful – personally or professionally – without having the ability to establish, build, and maintain trusting relationships. In truth, trust is the key element in effective communication, gaining commitment, and achieving results. But how do you get others to trust you and your ideas and what do you do if you somehow lose that trust? Can you ever regain it? What’s the secret to getting people to trust you when you have never met them in person or if the relationship is long distance?
This session will:
- Explore the basics of trust and why it is so important in any relationship.
- Look at the characteristics of a trustworthy person.
- Provide a self-assessment to measure your individual trust level and trustworthiness as perceived by others.
- Outline an environment that fosters trust.
- Discuss what happens when trust is lost and whether it can ever be retrieved.
- Focus on how to develop trust when the relationship is virtual and/or long distance.
- Analyze why trust is an essential skill for all successful professionals today and in the future.
Grace Under Pressure: Techniques For Maintaining Your Cool When Things Get Really Hot (1.5 hrs.)
Author - Susan Fenner PhD
Script & PowerPoint Presentation - Revised by Mary Ramsay-Drow CPS/CAP
It seems like a perfect morning, everything is under control; you’re on top of things, when all heck breaks loose. A belligerent customer is on the phone demanding to speak to your exec. You spy a memo that calls for all department staff to meet in the conference room at 9:30 to discuss restructuring. You read on your computer screen that the usual annual report deadline has been moved up two weeks to accommodate the printer’s schedule. Suddenly, your life is chaos. All your careful planning and self assurance have been supplanted with a racing heart, sweaty palms, and a mind bouncing in a hundred different directions.
Been there? Done That? Don’t want to do it again? Then this workshop is for you. Designed especially for busy people who have high expectations for themselves and the various roles they play - at work, home, and in the community – this session will:
- Help you better anticipate who, what, where, why, and how things can go wrong and ways to avert disasters before they happen.
- Analyze your strengths and weaknesses to uncover flaws that could get you in trouble down the line.
- Give you the insight to understand what people mean, in spite of what they say.
- Offer you effective tips for maintaining your cool that go beyond counting to ten, taking a deep breath, and biting your tongue.
- Suggest phrases, techniques, and strategies that will enhance your professional presence and increase your credibility, no matter what your actual authority might be.
- Elevate you to a calm, rational, compassionate, and capable problem solver role model that others can look to for guidance and inspiration.
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